We engage the business of 2 freight companies, depending on your requirements, purchased products, and delivery location:
- Australia Post (including Registered Post & Eparcel) - small to medium items, international orders
- Star Track Express - Large/Heavy Items, Overnight Satchels
Below is some information about each company:
Australia post will ship small to medium items, and will deliver country-wide, including to Post Office Boxes. This company offers a registered post service, guaranteeing the delivery to the buyer and record of receipt for our security.
International shipments are sent strictly by Australia Post only, and only by a service with online tracking.
Tracking of items shipped via Australia Post can be performed at www.auspost.com.au.
Star Track Express
We use Star Track Express for Australian delivery locations only. Star Track Express offer use two services - Road Express and Air Express.
For larger and heavier items, we use Road Express. Shipments sent via this service can only be addressed to a physical location, and cannot be addressed to a PO Box or Post Office.
For smaller and lighter items, we can use their Air Express service. Shipments sent via this service can be addressed to a PO Box. In most cases delivery should be next day, however as Star Track themselves do not guarantee this, we cannot either, however it is the fastest possible shipping method we have available.
All Star Track Express shipments can be tracked online at www.startrack.com.au using the consignment number we provide you with.